Refund policy

We keep our evenings small, so every seat matters. Here’s how refunds, transfers and changes work.

Public vision board evenings

If you need to cancel

• 7 or more days before the evening: full refund, or move your seat to another public evening if you prefer.
• Less than 7 days before the evening: we can’t offer a refund, as supplies are prepared for each guest. You’re welcome to give your seat to a friend (just email us their name), or move to another public evening once, subject to availability.
• Missed evenings: if you don’t attend and haven’t let us know beforehand, your seat can’t be refunded or transferred.

If we need to cancel

• Each public evening needs at least 8 guests to run. If we haven’t reached that 72 hours before the evening, we’ll let you know by email and give you a full refund, or move your seat to another evening if you’d rather.
• If we have to cancel or reschedule for any other reason, such as illness, severe weather or a venue issue, you’ll be offered a full refund or a seat at another evening.

Add-ons
Add-ons such as the Large Frame Upgrade follow the same terms as the seat they were bought with. If your seat is refunded, the add-on is refunded too.

Private evenings

Private evenings are planned individually, and the deposit, cancellation and rescheduling terms are set out in your booking confirmation.

Gift cards

Gift cards can’t be refunded or exchanged for cash, but they never expire and can be used toward any public evening, add-on or private evening.

Your finished board

Every board is made by you on the night, so we’re not able to offer refunds based on how a finished board turns out. If a frame is damaged when you receive it, tell us before you leave the evening and we’ll replace it.

How refunds are paid

Refunds go back to the original payment method within 5 to 10 business days of approval. Your bank may take a few extra days to post it.

Questions

Email us at hello@paperdreamssocial.ca and we’ll be happy to help.